The Receipt Is Wrong

What you will learn

Leo checks a receipt and politely asks the shop to correct a mistake.

English dialogue

leo: Excuse me, could you check this receipt?

kasserer: Of course. What seems to be wrong?

leo: I bought one notebook, but I was charged for two.

kasserer: Let me compare it with the items.

kasserer: You are right. The item was scanned twice.

leo: Could I get a refund for the extra charge?

kasserer: Yes. Please insert your card.

leo: Here you are.

kasserer: The refund is complete. Here is the new receipt.

leo: Thank you for fixing it so quickly.

mia: It was useful to check the receipt before leaving.

leo: And a polite question solved the problem.

Words from this lesson